Contact and Request a Quote
Email: [email protected] · Office telephone: +86-316-5997244 (Mon–Sat 08:30–18:00 UTC+8) · WhatsApp/WeChat: +86 138 1154 0649
How to reach the sales team
Email is the most reliable route for a wholesale enquiry: [email protected]. The office telephone is +86-316-5997244, staffed Monday to Saturday, 08:30 to 18:00 (UTC+8). The same number, +86 138 1154 0649, is given for WhatsApp and WeChat, where the company states that the sales team deals with enquiries directly. No individual contact name is published, so this site does not name a person; enquiries are addressed to the sales team.
The company's own website does not use a web contact form. The form below is this site's enquiry form, provided so that a buyer can send a structured enquiry; it is not presented as a form that existed on the company's own website. The form submits your enquiry directly; email remains an alternative route, and every enquiry should include the items listed on the wholesale inquiry page.
When writing, state the category and family first, then the model reference if known, the material and finish, the quantity, and the destination port or region. That order lets the sales team answer the two questions that decide most orders: whether the model is available at that quantity, and what the lead time is for that finish.
What to include in an enquiry
A useful enquiry names the product family, for example metal handles with a steel bar, or plastic cremation handles, rather than only saying handles. It states the finish, because gold, nickel, antique brass, antique copper and chrome plating, and the plastic colours gold, silver, copper and bronze, are different production runs. It states the quantity, because the minimum order quantity varies by product and is shown on each product page.
For load-bearing models, ask for the load-test record before order confirmation. The company states that load-bearing models are tested on its own test bench and that results are recorded by reference number, with a record available with the order if requested before confirmation. Asking at enquiry stage avoids a delay after the order is placed.
For repeat orders, state the previous finish and the stated load rating, and ask for confirmation that both will be held. The company profile identifies consistency of colour and rating across repeat orders as a buyer concern, and the repeat-order guide on this site explains how to phrase that confirmation.
Response times and time zones
The office telephone is staffed Monday to Saturday, 08:30 to 18:00 (UTC+8), and email and WhatsApp and WeChat messages received outside those hours will be answered in the next staffed period. A buyer in a different time zone should therefore allow for the time difference when expecting a reply, and should send enquiries by email where the reply is not urgent, since email carries the full specification and can be answered in order, while a telephone call outside staffed hours cannot be answered at all.
For an urgent enquiry, such as a stock model needed for a production deadline, the enquiry should state the deadline explicitly, so that the sales team can prioritise it within staffed hours. An enquiry that does not state a deadline will be answered in order, which may not be fast enough for an urgent need, while an enquiry that states a deadline and a reason for it can be prioritised. Urgency should be stated, not assumed, because the sales team cannot know a buyer's production schedule unless it is told.
Before payment, confirm the model number, material, finish, quantity, lead time and any load-test record for your order with the sales team.